matejl Privacy Policy

1. Introduction

matejl ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access our online casino platform, create an account, or use our gaming services (collectively, the "Services").

This Privacy Policy applies to all users of matejl services and should be read in conjunction with our Terms & Conditions. By using matejl services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

We comply with the Data Privacy Act of 2012 of the Republic of the Philippines and applicable international data protection regulations. We implement appropriate technical and organizational measures to ensure that your personal data is processed securely and lawfully.

If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of matejl services and refrain from creating an account. We reserve the right to update this Privacy Policy at any time, and material changes will be communicated to registered users via email or notification on the Platform.

2. Data Controller Information

For the purposes of applicable data protection laws, matejl acts as the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in connection with the provision of our online casino services.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact our Data Protection Officer at:

Email: [email protected]
Subject Line: Privacy Policy Inquiry / Data Protection Request

We are committed to responding to all privacy-related inquiries within ten (10) business days of receipt.

3. Information We Collect

matejl collects various types of personal information to provide, maintain, and improve our services, ensure regulatory compliance, prevent fraud, and enhance your gaming experience. The categories of information we collect include:

3.1 Information You Provide Directly

When you register an account or use matejl services, you provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, and password
• Identity Verification Documents: Government-issued photo identification (passport, driver's license, or national ID), proof of address (utility bills, bank statements), and payment method verification documents
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, transaction history, deposit amounts, and withdrawal requests
• Communication Data: Content of communications you send to our customer support team, including emails, chat messages, and support tickets
• Marketing Preferences: Your consent to receive promotional communications and marketing preferences

3.2 Information Collected Automatically

When you access and use matejl services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers, screen resolution, and mobile network information
• Usage Data: Pages visited, features used, games played, betting patterns, session duration, click patterns, and navigation paths
• Log Data: IP address, access times, referring/exit pages, and browser requests
• Location Data: Approximate geographic location based on IP address to ensure compliance with geographic restrictions and legal requirements
• Gaming Data: Game results, betting history, winnings and losses, bonus usage, and account balance information

3.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (GCash, PayMaya, and banking partners) regarding transaction verification and fraud prevention
• Identity verification service providers for age verification and know-your-customer (KYC) compliance
• Game providers for game performance and integrity monitoring
• Marketing partners where you have consented to share your information

4. How We Use Your Information

matejl processes your personal information for the following purposes, based on legal grounds including contractual necessity, legal obligations, legitimate interests, and your consent:

4.1 Service Provision and Account Management

• Creating, maintaining, and administering your matejl account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and other gaming services
• Processing bonus claims and applying wagering requirements
• Maintaining accurate records of your transactions and gaming activity
• Providing customer support and responding to your inquiries

4.2 Regulatory Compliance and Legal Obligations

• Verifying your identity and age to ensure compliance with legal gambling age requirements (21+ in the Philippines)
• Conducting know-your-customer (KYC) and anti-money laundering (AML) checks
• Complying with Philippine gaming regulations and licensing requirements
• Maintaining records as required by applicable laws and regulations
• Cooperating with law enforcement, regulatory authorities, and legal processes
• Enforcing our Terms & Conditions and detecting violations

4.3 Security and Fraud Prevention

• Detecting, preventing, and investigating fraud, money laundering, and other illegal activities
• Identifying duplicate accounts and bonus abuse
• Monitoring for collusion, cheating, and unfair gameplay
• Protecting the security and integrity of our platform and services
• Implementing responsible gaming measures and identifying problem gambling behavior

4.4 Service Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience
• Developing new features, games, and services
• Conducting market research and statistical analysis
• Optimizing game selection and promotional offerings
• Testing new features and conducting A/B testing

4.5 Marketing and Communications

• Sending promotional offers, bonuses, and marketing communications (with your consent)
• Providing personalized gaming recommendations based on your preferences
• Notifying you about platform updates, new games, and special events
• Conducting surveys and requesting feedback on our services

5. Information Sharing & Disclosure

matejl does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to support our operations, including:

• Payment Processors: GCash, PayMaya, and banking partners to process deposits and withdrawals
• Game Providers: Software providers who supply casino games and manage gaming platforms
• Identity Verification Services: KYC verification providers to confirm your identity and age
• Cloud Hosting Providers: Secure data storage and server hosting services
• Customer Support Tools: Live chat platforms and customer relationship management systems
• Marketing Platforms: Email marketing and analytics service providers

All service providers are contractually obligated to protect your personal information and use it only for the specific purposes we authorize.

5.2 Regulatory and Legal Authorities

We may disclose your information to:

• Philippine gaming regulatory authorities and licensing bodies
• Law enforcement agencies when required by law or in response to valid legal requests
• Government authorities for tax reporting and compliance purposes
• Courts and legal advisors in connection with legal proceedings

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such disclosure.

6. Data Security Measures

matejl implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption technology
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls and firewall protection
• Access Controls: Access to personal data is limited to authorized personnel who require it to perform their job functions
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks
• Employee Training: All employees with access to personal data receive training on data protection and security best practices
• Incident Response: We maintain a data breach response plan to quickly address any security incidents

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7. Data Retention & Storage

matejl retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are as follows:

Data Category	Retention Period	Legal Basis
Account Information	Duration of account + 7 years after closure	Regulatory compliance, legal obligations
Transaction Records	7 years from transaction date	AML regulations, tax requirements
Gaming History	7 years from game completion	Gaming regulations, dispute resolution
Identity Documents	7 years after account closure	KYC compliance, legal requirements
Marketing Data	Until consent withdrawn + 2 years	Legitimate interest, consent
Customer Support Communications	3 years from last contact	Service quality, dispute resolution

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction policies and applicable legal requirements.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of this information directly in your account dashboard, or you may submit a formal data access request to our Data Protection Officer.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain information to comply with legal obligations.

8.4 Right to Restriction of Processing

You have the right to request restriction of processing your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

8.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time.

8.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within thirty (30) days and may request additional information to verify your identity before processing certain requests.

9. Cookies & Tracking Technologies

matejl uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly, including authentication, security, and session management
• Functional Cookies: Remember your preferences and settings to enhance your user experience
• Analytics Cookies: Help us understand how visitors use our platform so we can improve performance and features
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent)

9.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling essential cookies may affect your ability to use certain features of matejl services. You can manage your cookie preferences through your browser settings or by using our cookie consent tool.

10. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data processing practices, please contact us at:

matejl Data Protection Officer
Email: [email protected]
Subject: Privacy Policy Inquiry

We are committed to resolving privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the Philippine National Privacy Commission or other applicable data protection authority.